Privacy Policy

1. Who We Are

Sparkles Cleaning Services is a cleaning company based in Llanelli, Carmarthenshire, Wales. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: use our contact form.

2. What Data We Collect

When you contact us via our website, enquiry forms, or telephone, we may collect the following personal information:

• Your full name
• Email address
• Phone number
• Postal address or postcode
• Details of the service(s) you are enquiring about
• Any other information you choose to share with us

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide a quote
• To arrange and manage cleaning bookings
• To send invoices and process payments
• To communicate service updates or changes
• To comply with legal or regulatory obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: to fulfil a service agreement with you
• Legitimate interests: to manage our business and respond to enquiries
• Legal obligation: where required by law (e.g. tax records)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above. Enquiry data is typically retained for 12 months. Customer and invoicing data is retained for 7 years to meet HMRC requirements.

6. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers (such as accounting software) strictly for the purpose of managing our business. All third parties are required to keep your data secure and confidential.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data ("right to be forgotten")
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us through our contact form. We will respond within 30 days.

8. Cookies and Analytics

Our website uses essential cookies so that it works correctly. We also use Google Analytics to see how visitors use the site, such as which pages are viewed and how people found us. Google Analytics sets cookies (named _ga) and processes this information for us under our legitimate interest in improving our website. It does not tell us who you are, and we do not use it for advertising. You can block these cookies in your browser settings or with Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.