1. About Us

These terms and conditions govern your use of the services provided by Sparkles Cleaning Services, based in Llanelli, Carmarthenshire, Wales. By booking a service with us, you agree to these terms in full.

2. Bookings & Quotes

All quotes provided are estimates based on the information supplied by the client. Final charges may vary depending on the actual condition of the property or scope of work required. Bookings are confirmed only once we have agreed a date and time in writing (by email or message).

3. Access to Property

You are responsible for ensuring that our team has safe and unobstructed access to the property at the agreed time. If we are unable to gain access through no fault of our own, a call-out charge may apply.

4. Payment Terms

Payment is due on completion of the cleaning service unless otherwise agreed in writing. We accept bank transfer and cash. For regular bookings, invoices are issued monthly. Late payment may incur a charge of 5% per 30 days overdue.

5. Cancellations & Rescheduling

We require at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the agreed service price. Same-day cancellations may be charged in full.

6. New Customer Promotional Offer

Our new customer offer (50% off first clean, 25% off second clean) is available to first-time clients only and cannot be combined with other promotions. The offer applies to the standard service rate and is subject to availability. We reserve the right to withdraw or amend this offer at any time.

7. Liability

Sparkles Cleaning Services is fully insured. In the unlikely event of damage caused by our team, you must report this within 24 hours of the clean. We will not accept liability for damage reported after this period, or for pre-existing damage. Our liability is limited to the cost of the cleaning service provided.

8. Cleaning Products & Equipment

We use our own professional, eco-friendly cleaning products unless otherwise requested. If you require specific products to be used, please advise us before the appointment. We will not be held responsible for any adverse reactions caused by client-supplied products.

9. Valuables & Personal Items

Please ensure all valuables, irreplaceable items, and important documents are stored safely before our team arrives. We recommend removing cash and jewellery from areas to be cleaned. Sparkles Cleaning Services cannot accept responsibility for loss of or damage to unsecured valuables.

10. Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with any aspect of our service, please contact us within 24 hours and we will arrange a return visit at no additional charge to rectify the issue.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any queries regarding these terms, please contact us through our contact form.

Terms & Conditions